Term and Conditions

Last updated: [Insert Date]

Welcome to Home Sale Store at www.ukallthingshome.com. These Terms and Conditions govern your use of our website and purchases of our British-crafted glassware and homeware collections. By accessing our site or making a purchase, you agree to these terms.

1. Our Commitment to You

At Home Sale Store, we take pride in offering carefully curated British craftsmanship, from our Bar Excellence drinkware to our Dartington Gallery collections. These terms reflect our dedication to quality and your satisfaction.

2. Website Use

2.1 Access and Accounts

You may browse our collections without creating an account. Account holders must provide accurate information and keep login details secure.

2.2 Intellectual Property

All content on our site, including product designs like those in our Caithness Glass and Bloom collections, is our property or used with permission. Reproduction without consent is prohibited.

2.3 Acceptable Use

You agree not to:

• Use our site for unlawful purposes
• Attempt to access other users’ information
• Disrupt site functionality

3. Product Information

3.1 Product Descriptions

We strive for accuracy in describing our British Made Glassware and other collections. Colours may vary slightly due to screen settings and handmade nature.

3.2 Availability

Items like our Limelight collection are subject to availability. We may cancel orders for unavailable items, with notification.

4. Ordering Process

4.1 Placing Orders

By placing an order, you offer to purchase at the listed price. We confirm orders via email. Processing takes 1-2 business days.

4.2 Pricing

Prices include VAT where applicable. We reserve the right to correct pricing errors.

5. Payment Terms

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at order confirmation. For failed payments, we’ll contact you to resolve.

6. Shipping Policy

6.1 Delivery Areas

We ship worldwide except to some Asian and remote regions. Contact us if unsure about your location.

6.2 Shipping Options

6.3 Delivery Issues

Report non-delivery within 30 days of expected delivery. We’ll investigate and reship if appropriate.

7. Returns & Exchanges

7.1 Return Policy

We accept returns within 15 days of delivery for items in original condition with packaging intact. Exceptions:

• Caithness Paperweights (unless damaged in transit)
• Personalized Ceramic Art Vases
• Used Flower Bottle Vases

7.2 Return Process

1. Email [email protected] within 15 days
2. Include order number and reason
3. Wait for return instructions (within 2 business days)
4. Ship to: Home Sale Store Returns, 28 Low Ousegate, York, GB YO7J 2BO

7.3 Refunds

Refunds are processed within 3-5 business days of receiving returns, issued to original payment method. Allow 3-10 days for bank processing.

7.4 Exchanges

For exchanges within our ALL DRINKWARE COLLECTIONS or HOMEWARE ranges:

• Follow standard return process
• Specify replacement item from our COLLECTIONS
• We’ll ship once original is received

7.5 Damaged Items

For damaged Limelight or other items:

• Contact us within 48 hours
• Provide photos of item and packaging
• We’ll arrange replacement

8. Liability

8.1 Product Use

Our glassware and homeware are for intended uses only. We’re not liable for misuse of products like Champagne Glasses or Cocktail and Martini Glasses.

8.2 Limitation of Liability

Our liability is limited to the purchase price, except where prohibited by law. We’re not liable for incidental or consequential damages.

9. Privacy

Your privacy is important. See our separate Privacy Policy for details on data handling.

10. Changes to Terms

We may update these terms. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

12. Contact Us

For questions about these terms or our British craftsmanship:

Email: [email protected]
Address: Home Sale Store, 28 Low Ousegate, York, GB YO7J 2BO