Shipping & Returns

At Home Sale Store, we take as much care in delivering your British-crafted glassware and homeware as our artisans do in creating them. Our Shipping & Returns policy reflects our commitment to quality and your complete satisfaction.

Shipping Information

Our Returns Commitment

We accept returns of most items within 15 days of delivery, provided they are in original condition with all packaging intact. Our York-based team handles each return with the same attention to detail found in our Bar Excellence and Dartington Gallery collections.

Non-Returnable Items

Due to their delicate nature or customization, we cannot accept returns on:

• Caithness Paperweights (unless damaged in transit)
• Ceramic Art Vases with personalized elements
• Flower Bottle Vases that have contained water

Returns Process

1. Notification: Email [email protected] within 15 days of receipt with your order number and reason for return.
2. Approval: Our York team will respond within 2 business days with return instructions.
3. Packaging: Repack items in original packaging with all protective materials – we recommend the same care as when shipping our Champagne Glasses.
4. Shipping: Return via tracked service to:
   
   Home Sale Store Returns
   28 Low Ousegate
   York, GB YO7J 2BO

Exchange Process

For exchanges within our ALL DRINKWARE COLLECTIONS or HOMEWARE ranges:

1. Follow the standard returns process above
2. Specify desired replacement item from our COLLECTIONS
3. We’ll process your exchange once the original item is received

Refund Timeline

Refunds are processed with the same efficiency we apply to crafting our British Made Glassware:

• Processing Time: 3-5 business days after we receive your return
• Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Appearance: Allow 3-10 business days for bank processing

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return Request for Order #[Your Order Number]

Dear Home Sale Store Team,

I wish to return/exchange the following item(s) from my recent order:

Order Number: [Insert]
Item(s) for Return: [e.g., 1x Bloom Collection Vase]
Reason for Return: [Please specify]

[For exchanges, please add:]
I would like to exchange for: [Item name from COLLECTIONS]

I confirm the item(s) are in original condition with all packaging intact.

Best regards,
[Your Full Name]
[Your Contact Number]
    

For further assistance with returns of our British craftsmanship, please contact our York team at [email protected].